Shipping & Return Policy
Shipping Rates & Times
- For products that are in our US warehouses standard shipping charge is $5 and products ships from to 7 days. Because of CO VID there are a very few items that will ship from 5 to 10 days. We offer free shipping on these items for purchases over $100.
- We charge a standard $5 shipping charge for products in our US warehouses, $20 for standard International Shipping. For larger orders, specialty items or items that are heavier in weight we will determine the shipping price relative to the shipper.
- Items that are made overseas specifically our African offices and some of our Asian vendors shipping times can be longer. Our Ethiopian Coffees can take 4 to 7 days. Due to Co Vid any custom made items ie furniture and clothing typically take 5 to 7 days for design and 7 to 14 days for shipping.
- Any customs charges or duties charge by the receiving country will be paid by the client.
Whether you offer one or several shipping methods, list out the different methods and the expected delivery times for each.
Many times this is shown using a simple table format with one column displaying the different methods and another one with expected time frames.
We ship with UPS, USPS, Amazon Ground, via Shipping Container, Air Freight Fed Ex and several private shipping companies to insure we get your product to you in a timely manner.
Our standard shipping applies for shipping within the US and your shipping price will be determined via the courier and other variables for non standard shipping.
GROUND SHIPPING: Orders received by 12pm PST are shipped out the next business day via our free ground shipping option. Orders received after PST are shipped in 2 days or less.
EXPRESS ORDERS: For an additional fee, we will Overnight Express and 2-Day Shipping orders are shipped out the same day if received by 2pm PST. Orders received after 2pm will ship out the following business.
HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?
You will receive a shipment notification e-mail once your order has shipped. A second e-mail will contain the tracking information as well as a link to track your package online.
30 Day Return Policy
We want you to be happy with your purchase. You may return an item within 30 days of receipt if it is in original, unworn condition and with tags attached. Refunds for all transactions will be issued to the original form of payment.
Please put our shipping label on your product and schedule a pick up. Once the item has arrived back at the warehouse according to the tracking number we will provide your refund.
If you change your mind about the products you have purchased from us, we will refund the purchase price to the original form of payment or exchange those products (other than gift cards or seconds) in the country in which they were purchased, subject to the following conditions;
Items must be returned within 30 days of purchase with the original receipt or other proof of purchase;
You must provide your name and address. These details will only be used for the purpose of processing the return and will be maintained in a secure fashion for the period of time necessary to process the return;
The returned items must not be swimwear, underwear, earrings, cosmetics or stock clearance items; and
The returned items must be unworn, unwashed, or otherwise unused with original tags/labels attached.
The return details for online purchases is included on the packaging receipt.
If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased which may include refunding you or providing a replacement product provided that items are returned within a reasonable time with proof of purchase.
RETURNS & EXCHANGES
email us at firstname.lastname@example.org or call us at 912 495 8419 to initiate your return.
To return or exchange an item please visit our self service on our website and fill out your order information. Print a pre-paid shipping label and send back your items. Returns must within our 30-Day return policy window in order to be eligible.